Business Support Home: check Facebook account restrictions
When Facebook restricts advertising, first identify the affected asset: profile, ad account, Page or business. That determines where to find the reason and request a review. Start in Business Support Home.
The main guide: Facebook account trust and security.
Find the relevant status
Open Business Support Home with a profile that has access to the business. In the account status overview, select the affected asset and check its ID, reason and available actions. Meta describes this in its restricted-account guidance.
Save the account name and ID. Similar names can lead you to the wrong account. Check the selected period and current status so an older entry does not get treated as a new restriction.
Make a small case record
| Detail | Why it matters |
|---|---|
| Asset type and ID | Identifies the object of the request |
| Exact status and reason | Preserves the actual message |
| When it was noticed | Helps relate it to team activity |
| Available actions | Shows the next step offered by the interface |
| Case reference | Keeps the follow-up attached to the same issue |
If the complaint is simply no delivery, also check payments and campaign settings. No impressions does not always mean an account restriction. A clean restriction status does not explain weak delivery either.
If review is available
Meta’s review-request instructions describe selecting the restricted account and using the review option under available actions. Complete any prerequisites shown there and use the timing and status information for your case.
Include the restricted asset ID, the reason from the notification and relevant supporting material. Leave screenshots of unrelated accounts out of the request.
If there is no action available
Read the status explanation and use the official support route offered to you. Do not assume creating another business resolves the original cause. If there are unknown people or unauthorised charges, protecting access and investigating compromise take priority.
Save the case date and number alongside the asset ID. When the reply arrives, record the next step and who will handle it.
Related practical guides
- How to verify a Facebook domain with DNS TXT and troubleshoot it
- Facebook two-factor authentication: set up 2FA and recovery codes
Over ten years in media buying. I write about ad platforms, account operations and the money behind campaigns. One practical question at a time.
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